Privacy Policy

Last updated: 6/27/2025

Introduction

At Shiveh, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our e-commerce platform.

Information We Collect

Personal Information

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact our support team. This may include:

  • Name and contact information
  • Payment and billing information
  • Shipping addresses
  • Account credentials
  • Communication preferences

Usage Information

We automatically collect certain information about your use of our platform, including:

  • Device and browser information
  • IP address and location data
  • Pages visited and time spent
  • Search queries and preferences
  • Transaction history

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Provide customer support and respond to inquiries
  • Send order confirmations and updates
  • Improve our platform and user experience
  • Detect and prevent fraud and abuse
  • Comply with legal obligations
  • Send marketing communications (with your consent)

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With sellers to fulfill your orders
  • With payment processors to complete transactions
  • With shipping partners to deliver your orders
  • When required by law or to protect our rights
  • With your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

Your Rights

You have the right to:

  • Access and review your personal information
  • Update or correct inaccurate information
  • Request deletion of your personal data
  • Opt out of marketing communications
  • Request data portability
  • Lodge a complaint with supervisory authorities

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze platform usage, and provide personalized content. You can control cookie settings through your browser preferences.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at privacy@shiveh.com or through our contact form.