Refund timeline

**Refund Processing Timeline:**

**Seller Review Period:**

- 1-3 business days: Seller receives and inspects return

- Seller may request additional photos or information

- Some sellers have longer inspection periods

**Refund Processing:**

- 3-7 business days: Seller processes refund after approval

- Processing time varies by seller and payment method

- Shiveh holds funds until return is approved

**Payment Method Refunds:**

- **Credit/Debit Cards:** 5-10 business days to appear

- **PayPal:** 1-3 business days

- **Bank Transfers:** 3-7 business days

- **Digital Wallets:** 1-5 business days

**Partial Refunds:**

- May occur if item is not in original condition

- Return shipping costs may be deducted

- Restocking fees may apply (seller-dependent)

**Dispute Resolution:**

- If refund is delayed, contact seller first

- Escalate to Shiveh support if needed

- We'll mediate between buyer and seller