Refund process

**Understanding the Refund Process:**

**When Refunds Apply:**

- Returns approved by seller

- Cancelled orders before shipping

- Defective or damaged items

- Wrong items received

- Price adjustments

**Refund Methods:**

- **Original Payment Method:** Most common

- **Store Credit:** Some sellers offer this option

- **Exchange:** For similar items

- **Partial Refund:** For partial returns or restocking fees

**Processing Timeline:**

- **Seller Approval:** 1-3 business days

- **Shiveh Processing:** 1-2 business days

- **Payment Method:** 5-10 business days

- **Total Time:** 7-15 business days

**Refund Status Tracking:**

- Check order history for status

- Email notifications sent

- Contact seller for updates

- Escalate to support if needed

**Common Issues:**

- **Delayed Refunds:** Contact seller first

- **Partial Refunds:** Check seller's policy

- **Wrong Amount:** Verify return condition

- **Missing Refunds:** Check spam folder for emails