Billing questions

**Common Billing Questions & Answers:**

**When am I charged?**

- Orders are charged when placed

- Pre-orders charged when shipped

- Subscription items charged per schedule

**Multiple Charges:**

- Pending charges may appear temporarily

- Only one charge per order is processed

- Contact support if you see duplicate charges

**Billing Address:**

- Must match your payment method

- Used for fraud prevention

- Can be different from shipping address

**Tax & Fees:**

- Sales tax based on shipping address

- Import duties for international orders

- Processing fees may apply

**Invoice Requests:**

- Available in your account dashboard

- Download PDF invoices

- Email copies available

**Payment Declines:**

- Check card expiration date

- Verify billing address

- Ensure sufficient funds

- Contact your bank if needed

**Refund Processing:**

- Refunds go back to original payment method

- Processing time: 5-10 business days

- Contact seller for return-related refunds