Live chat

**Using Live Chat Support:**

**Availability:**

- 24/7 availability

- Instant connection to support agents

- Average wait time: 2-3 minutes

- Available in multiple languages

**How to Start Chat:**

1. Click 'Live Chat' button on website

2. Enter your name and email

3. Describe your issue briefly

4. Wait for agent to join

5. Chat with support representative

**Chat Features:**

- Real-time messaging

- File sharing (screenshots, documents)

- Agent can view your account

- Chat history saved

- Transcript emailed after chat

**What Chat Can Help With:**

- Order issues and tracking

- Account problems

- Payment questions

- Return and refund assistance

- Technical support

- General inquiries

**Best Practices:**

- Be clear and concise

- Have order numbers ready

- Stay online during chat

- Be patient during busy times

- Follow up via email if needed

**After Chat:**

- Transcript sent to your email

- Case number provided

- Follow-up actions noted

- Escalation if needed