Shiveh Logo

Contact support

**How to Contact Shiveh Support:**

**Support Channels:**

- **Live Chat:** Available 24/7 on website

- **Email:** support@shiveh.shop

- **Phone:** +1 (703) 991-9655

- **Help Center:** Comprehensive self-service

- **Social Media:** @shivehbusiness

**Support Hours:**

- **Live Chat:** 24/7

- **Phone Support:** 9 AM - 9 PM EST

- **Email Support:** 24/7 (response within 24 hours)

- **Weekend Support:** Limited hours

**What to Prepare:**

- Order number (if applicable)

- Account email address

- Description of issue

- Screenshots if helpful

- Previous communication history

**Response Times:**

- **Live Chat:** Immediate

- **Phone:** Immediate during hours

- **Email:** Within 24 hours

- **Social Media:** Within 4 hours

**Escalation Process:**

- Start with general support

- Escalate to specialist if needed

- Manager review for complex issues

- Executive escalation for urgent matters