Contact support
**How to Contact Shiveh Support:**
**Support Channels:**
- **Live Chat:** Available 24/7 on website
- **Email:** support@shiveh.shop
- **Phone:** +1 (703) 991-9655
- **Help Center:** Comprehensive self-service
- **Social Media:** @shivehbusiness
**Support Hours:**
- **Live Chat:** 24/7
- **Phone Support:** 9 AM - 9 PM EST
- **Email Support:** 24/7 (response within 24 hours)
- **Weekend Support:** Limited hours
**What to Prepare:**
- Order number (if applicable)
- Account email address
- Description of issue
- Screenshots if helpful
- Previous communication history
**Response Times:**
- **Live Chat:** Immediate
- **Phone:** Immediate during hours
- **Email:** Within 24 hours
- **Social Media:** Within 4 hours
**Escalation Process:**
- Start with general support
- Escalate to specialist if needed
- Manager review for complex issues
- Executive escalation for urgent matters